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Returns and exchanges

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags. To complete your return, we require a receipt or proof of purchase.

Items not refunded:
  • Any item not in its original condition or is damaged for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
  • Any item that was on sale

To return your product, you should mail it to:
Orchidée
P.O. Box 27033
Winnipeg Square
Winnipeg, Manitoba
R3C 4T3

We also accept returns in person at our sister store:

Cado Gifts, L3-Richardson Centre Concourse, Winnipeg, MB, R3B 0X3 (located under the Richardson Building and Fairmont Hotel).

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. This also applies to refunds on items returned in person. 

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@orchideeboutique.com.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges:
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at info@orchideeboutique.com and send your item to:
Orchidée
P.O. Box 27033
Winnipeg Square
Winnipeg, Manitoba
R3C 4T3

If the item was damaged due to our error, we will refund your shipping costs. 

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