Returns and exchanges
Items not refunded:
- Any item not in its original condition or is damaged for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Any item that was on sale
To return your product, you should mail it to:
P.O. Box 27033
We also accept returns in person at our sister store:
Cado Gifts, L3-Richardson Centre Concourse, Winnipeg, MB, R3B 0X3 (located under the Richardson Building and Fairmont Hotel).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. This also applies to refunds on items returned in person.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
P.O. Box 27033
If the item was damaged due to our error, we will refund your shipping costs.